FAQ
Please Contact Us if the FAQs do not answer your question
FAQ Categories:
Artists | Authentication | Donations | Framing | Shipping | Insurance | Timing | Viewing | Gift List
Artists
Q: What are your delivery times for the artworks?
A: Please allow 14 business days from receipt of the full balance of the artwork.
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Q: If I want advice, how do I contact you? How quickly will you get back to me?
A: At present, we offer email advice to international customers to save everyone money on phonecalls. Contact us at info@giveart.net. We promise that we will respond to email queries within 48 hours during the working week (Monday to Friday). If you are based in Singapore or do not mind calling internationally, our number is 0065 9005 4850. Please leave a message and we will get back to you within 48 hours.
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Q: Can I buy a Gift Voucher for the couple to put towards the art work? I would like to have something personal to give them on the day.
A: Yes, Contact Us via email requesting the amount and we will get back to you with the voucher and payment details
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Q: What is an authentication certificate?
A: The majority of our Artworks are sourced personally and directly from our Artists. We meet with them, get to know them and work on building an ongoing relationship. This way, You are assured that the Artworks are original and authentic. As an additional protection, we ask all of our Artists to sign Certificates of Authentication for each of their Artworks. The original Give Art Certificate will be delivered to you with your Artwork. If you were ever to pass on or sell your Artwork, this Certificate would provide assurance to the next owner. In this way, the Artwork will have provenance.
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Donations
Q: Does 100% of the money I donate go towards my friend's artwork(s) ?
A: Yes, but it is subject to fees charged by your bank, your credit card company and by Paypal. These fees do not normally exceed 5% of the amount donated, even if you donate in a different currency. In fact, Paypal charges are usually limited to 3.4% of donation amount.
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Q: If the artwork costs SGD1000, can I make a donation in USD or GBP?
A: Yes, Paypal will convert it for you. You will see that the website also allows you to view the art work prices in USD and GBP for reference only. Our website is linked to a "live" currency converter so that the conversion you see is provided in real time.
Q: I don't live in Singapore and want to know how much the art works cost in my local currency.
A: You can check the cost of an art work at any time by using the drop down currency list in the top right hand corner of the screen. This will show you the cost in USD and GBP (we are linked to a live currency converter so you can be assured that the conversion is up to date).
Q: What happens if I can't make a donation online?
A: (i) Please send a cheque payable to Tolla Duke Pte Ltd to 65 Spottiswoode Park Road, Singapore, 088654 with your message and full name and email. We will add the donation for you. OR
(ii) Please make a Bank Transfer - email info@giveart.net for full details
Paypal
Q: Can I pay by Paypal even if I do not have a Paypal account?
A: Yes, you can use your credit card to pay via Paypal even if you don't have an account. However, there is a limit of SGD1600 (approx. USD1100) in one payment. If you would like to purchase an art work which exceeds SGD1600 via Paypal, please register your credit card and create a Paypal account so that Paypal can verify that your address matches your credit card details. This is a security measure to protect all internet users. Alternatively, please contact us to arrange payment via cheque or TT.
Q: If the work is unframed, can it be shipped abroad?
A: Yes, we will ship it in a special tube to protect it during transit. We recommend that for international shipping you purchase the art work unframed. We can recommend framers in the UK.
We only ship to certain countries at the moment. We ship to the UK, Australia and some countries within Southeast Asia. Please get in touch with any shipping questions.
Q: The work I have chosen is unframed, can you arrange framing for me?
A: Yes, we will be in touch with you once you place your order to discuss your framing requirements. We use a specialist fine art framer in Singapore and we frame the works using conservation grade materials. This includes acid free paper, acid free mount board and acid free hinges. If the destination of the artwork is bright and sunny, we can ensure that UV filtering acrylic is used to reduce the risk of fading over time.
If you are based in the UK, we can arrange to ship the unframed work to our associate framers in London who will frame and deliver the work to your address in the UK. This is safer and more cost effective than shipping the framed work from here.
Do get in touch with us if you would like to discuss framing in more detail.
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Q: Can a framed art work be shipped?
A: It can be shipped to certain countries. At present, we ship to the UK, Australia and some Southeast Asian countries. Please contact us with any shipping questions. When you place your order our shipping calculator will automatically generate a shipping cost, taking into account packing and the volumetric weight charges used by international shipping company, DHL. Most of our art works will be shipped with DHL. In some cases, where the artwork is particularly large or heavy or where you are shipping a number of art works we will use a specialist art shipping company.
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Q: Can I set up a Gift List for a friend?
A: Yes you can. If you wish to surprise a friend with a gift of art for her birthday, then set up a Gift List and send the details to all of her friends and family. You will be the List Holder for the purposes of our terms and conditions, so we advise you to select an Artwork with a price tag that will be covered by the donations. Any shortfall in the donations will have to met by you. You can enter your friend's address as the delivery address, however, we will contact you to make arrangements to that the gift remains a surprise for your friend. Alternatively, you can set it up with your friend so that she can choose an artwork she loves.
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Q: What does it cost to set up a Gift List?
A: Give Art enables you to set up a gift list free of charge. If you would like our Guest Book and Notification Cards, there may be a small fee. However, this only applies if the combined value of the artworks selected falls below S$3000.
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Insurance
Q: How do I insure an artwork?
A: This will vary depending upon your home contents insurance. Many home insurance policies require you to declare items over a certain value. So do check with your insurer once you purchase higher value artworks.
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Q: What does it cost to ship my artworks?
A: If you live in Singapore, where Give Art is physically based, you may collect the art works from the gallery at your convenience or we will deliver to your home free of charge. If you live abroad, then in many cases we can ship to you, using DHL or a specialist art handling company. We currently ship to the UK, Australia and many countries within Southeast Asia. Our online automatic shipping calculator will calculate the shipping costs associated with the works you have chosen. This will vary if you then opt to have the works framed. For more details, please contact us.
Q: Why is shipping so expensive?
A: Shipping artwork abroad is expensive, and more so due to the delicate nature of framed works. Often the framed art work is very large in size. However, we work with experts in the field to create special art crates. We can also ship unframed works flat if you prefer. This is more expensive than in a tube, but ensures the artwork arrives and is ready for immediate framing.
In the case of UK customers, we advise that unframed works are shipped unframed to our framer in London and framed there.
Q: When should I set up my Gift List?
A: As soon as you can. We allow you to set up the list up to 3 months before your event. For example, if your wedding is on 15th September 2009, you can set up your list on or after 15th June 2009. This allows you plenty of time to receive the Notification Cards, send out invitations to your event and allow your friends and family to view the Artworks and make a donation.
Q: What do I do if I want to set up my Gift List more than 3 months before the event?
A: Do contact us and we can discuss your requirements
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Q: Can I see the Artworks "in the flesh"?
A: Yes you can. If you are based in Singapore, we have a gallery in Chinatown. Do give us a call before you drop in - +65 9005 4850. The address is 65 Spottiswoode Park Road, Singapore, 088654. The nearest MRT is Outram Park. For more details and a map, go to Contact Us.
If you are based outside Singapore, then get in touch. In some cases we can arrange for you to see the work in advance of your purchase. The Artist may be exhibiting elsewhere, for example. In addition, for more expensive works, we can arrange for the artwork to be shipped to you for viewing (on receipt of full payment as a deposit).
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